General provisions
These rules for the purchase and sale of goods (hereinafter referred to as the “Rules”) determine the general conditions for using the online store tevukasmaistas.lt. The rules apply when the Buyer selects, orders and purchases goods offered in the tevukasmaistas.lt store, or uses the services of the tevukasmaistas.lt store in any other way.
tevukasmaistas.lt is an online Japanese-style takeaway food store “Tėvukas sushi”, where you can place an order for the product and pick it up in the store.
The sale of goods in tevukasmaistas.lt is organized and carried out, and related services are provided to the Buyer by MB Tėvukas sushi, located at Geležinio Vilko g., 17-57, Kaunas, legal entity code 306160096, VAT payer code LT100015412115 (hereinafter referred to as the “Seller”) .
In these Rules, the Buyer is any person who makes purchases in the tevukasmaistas.lt store or uses other services of the tevukasmaistas.lt store (hereinafter referred to as the “Buyer”). Active individuals have the right to use the tevukasmaistas.lt store and make purchases there, i.e. that is, persons who have reached the age of majority, whose legal capacity is not limited by a court decision, as well as legal entities acting through authorized representatives.
Together with the order of goods provided by the Buyer, these Rules become an agreement concluded between the Buyer and the Seller and are a legal document for both parties. The contract is considered concluded from the moment the Buyer formalizes and places an order for goods in the tevukasmaistas.lt store.
The Seller reserves the right to change, amend or supplement these Rules at any time. The buyer is informed about changes to the Rules on the website of the electronic store. When making purchases in the tevukasmaistas.lt store, the Buyer is guided by the Rules in force at the time of placing the order, therefore the Buyer is recommended to read the Rules with each purchase.
Conclusion of a purchase and sale agreement
The purchase and sale agreement between the Buyer and the Seller is considered concluded at the moment the Buyer forms and submits an order in the electronic store, having previously read these Rules.
The agreement between the Seller and the Buyer is considered terminated after completing the order (pickup of the goods) at the “Tėvukas sushi” store.
Seller's rights
In the event of important circumstances, the Seller may temporarily or completely suspend the operation of the electronic store without prior notice to the Buyer. In the event of force majeure circumstances, the Seller has the right to suspend the execution of the contract until the force majeure circumstances disappear, notifying the Buyer of the suspension of execution of the order. If the subsequent performance of the contract is no longer relevant for the Buyer, the Buyer has the right to withdraw from the contract by notifying the Seller.
If the Buyer tries to harm the operation, stability and security of the electronic store or violates its obligations set forth in these Rules (including, but not limited to, failure to accept an order, not pay for it, etc.), the Seller has the right to limit or suspend his ability to use the services of the electronic store.
Seller's responsibilities
The Seller undertakes to ensure the possibility of using the services of an electronic store, the operating conditions of which are determined by these Rules.
The Seller undertakes to process the Buyer’s orders placed in the online store under the conditions established by these Rules.
The Seller undertakes to try to prepare the order submitted by the Buyer at the selected time, however, in the event of unforeseen circumstances or a large quantity of the order, there may be a reasonable error in the timing of the order.
Buyer's rights
The buyer has the right to place orders in this online store in accordance with these Rules.
Buyer's responsibilities
The buyer must pay for the placed order in the tevukasmaistas.lt store and pick it up in the manner prescribed by these Rules.
Upon receipt of the order, the Buyer is obliged to check the order and its condition. In cases where, upon acceptance of the goods, the Buyer notices that the packaging does not contain the appropriate quantity of goods or the delivered goods do not correspond to the goods ordered by him and this is not indicated in the invoice, the Buyer is obliged to immediately (upon receipt goods) inform the Seller about this. By agreement between the Seller and the Buyer, the Seller replaces the defective product with another on the spot, and in the absence of such a product, the money is returned to the Buyer’s account within 5 (five) business days.
If the Buyer is not satisfied with the quality of the delivered perishable goods, and such goods are food and drinks with a short shelf life, including those products that must be stored in the refrigerator in accordance with the temperature set by the manufacturer, he must contact the Seller no later than within 24 hours from receipt of the goods. When making a claim for a defective product, the buyer must also provide a photograph of the defective product received, the order number and documents confirming payment (invoice received by email). By agreement between the Seller and the Buyer, the Seller replaces the defective product with another or the money paid by the Buyer for the product is returned to the Buyer’s account within 5 (five) business days. If the Buyer applies later than the specified period and/or does not provide a photograph of the goods, the Seller does not undertake to resolve the Buyer’s complaint in favor of the Buyer.
Once the Buyer has placed an order, paid for it and received order confirmation, the Buyer can no longer cancel the order and/or request a refund.
Prices of Goods
Prices for goods in the online store tevukasmaistas.lt are indicated in euros. Prices include VAT. The goods are sold to the Buyer at the prices valid in the tevukasmaistas.lt store at the time of placing the order.
Placing, receiving and paying for an order
The buyer, visiting the e-shop tevukasmaistas.lt, selects the product he likes and puts it in the cart. After creating the cart, the Buyer enters the personal data necessary to complete the order: his first name, last name, phone number, email address and additional information (if necessary) that may be important for accepting the order. The Buyer also selects a payment method (payment via online banking or for local pickup – cash/bank card.
Payment in the tevukasmaistas.lt store is only possible in euros. Online banking payments are processed using the PaySera payment platform.
An order placed in the tevukasmaistas.lt store is considered accepted after it is confirmed by the responsible employee of the restaurant and the Buyer is notified about this by calling the number specified by the Buyer when placing the order.
If within 30 minutes from the moment the order is placed, confirmation of the order is not made by calling the number specified by the Buyer, the order is considered not accepted.
If the order cannot be completed due to the fault of the Seller, the Seller undertakes to refund the amount of the order within 5 days.
Payment for an order placed in the tevukasmaistas.lt store is not refundable if the Buyer does not pick up the order within the period specified when placing the order. Cooked food is stored for 1 hour after it is prepared (or until the end of the restaurant’s operating hours). After 1 hour (or when the restaurant closes), the food must be discarded.
The buyer undertakes to pick up the order placed in the tevukasmaistas.lt store at the Tėvukas sushi store. When receiving an order in a store, the buyer must provide his first and last name, which were indicated when placing the order on tevukasmaistas.lt. If the Buyer cannot pick up the order himself, the person representing the Buyer must indicate the Buyer’s data specified when placing the order: first name, last name. An authorized representative of a legal entity indicates the name of the legal entity instead of the first and last name.
The seller tries to prepare the order sent by the buyer for the pick-up time appointed in the tevukasmaistas.lt store, however, in the event of unforeseen circumstances or a large number of orders, a reasonable error may occur when fulfilling the order.
The characteristics of all products sold are indicated in the description attached to each product. The seller is not responsible for the fact that the color, shape or other parameters of the product in the online store may not correspond to the actual size, shape and color of the product. Photos of dishes presented in the online store tevukasmaistas.lt are for illustrative purposes and may differ from the actual prepared dish within reason. If the Buyer terminates the purchase and sale agreement through no fault of the Seller, the Buyer will not be refunded the amount paid by him.
Personal Data
The Buyer’s personal data shall be processed in accordance with the Privacy Policy. If the Buyer uses the services of the tevukasmaistas.lt store, the Buyer shall be deemed to have consented to the processing of the Buyer’s personal data and confirms that all the information and personal data provided by the Buyer is true and correct.
The Buyer’s personal data shall be used to identify the Buyer, to determine whether the Buyer and the person to whom the goods are being delivered are of legal age (in the cases provided for by the laws of the Republic of Lithuania), to execute the sale of the goods and the delivery of the goods (if such is to be carried out), to issue the accounting documents, to reimburse the Buyer for the refunding of the overpayments and/or the reimbursements for the return of the Buyer’s returned goods, to administer the debt, and to fulfil any other obligations arising out of the purchase and sale agreement, and to ensure the possibility to access to the other services offered by the Sushiexpress.lt store.
The processing of the Buyer’s personal data for direct marketing purposes shall be subject to the Buyer’s consent. The Buyer’s consent shall be expressed by completing a special registration form and ticking the appropriate boxes on the form.
Final Provisions
These Terms and Conditions shall be drawn up in accordance with the legislation of the Republic of Lithuania.
These Terms and Conditions and the relationship between the Parties hereto shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
Any disagreements arising out of the application of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement within 30 days, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
In the event of damage, the guilty party shall indemnify the other party for direct damages in accordance with the procedure and on the grounds established by the laws of the Republic of Lithuania.
The parties shall be excused from the performance of their obligations hereunder if such performance is prevented by unforeseeable circumstances beyond the control of the Parties (force majeure).
Each consumer shall have the possibility to resolve disputes with the Seller electronically, without recourse to court. The consumer must first contact the Seller in writing and, if the Seller does not respond to the consumer’s claim or does not satisfy the consumer’s claim within 14 days of the receipt of the claim, the consumer may apply to an out-of-court consumer disputes body, i.e. the State Consumer Rights Protection Authority (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. No.: 852626751, website: www.vvtat.lt), or its territorial units in the regions, or fill in the application form on the EGS platform at http://ec.europa.eu/ods/).